I would like to give feedback after visiting one of your restaurants.
Please email our Customer Relations team by completing the feedback form on this website. A member of the Customer Relations Team will be in touch with you as soon as possible. Click here to contact us.
I have a question about one of your restaurants - who do I contact?
Please read our FAQs as this may answer your question. If they don’t you have two choices:
1) Contact the restaurant direct, particularly if your enquiry is specific to that restaurant, e.g. group bookings, special dietary needs, general enquiries. Contact details for each restaurant are available on this website. Click here to find your restaurant.
2) Contact the Customer Relations team by filling in the form found here or phone: 01582 844360 (opening hours Monday - Friday 8:30am - 5:30pm).
DINING WITH US
I would like to book a table at one of your restaurants?
Do you have allergen/special dietary information available for guests?
We're aware that some of our customers are allergic to certain foods, or suffer from food intolerances that can make going out to eat awkward or difficult. Every one of our customers is important to us and we are working hard to make sure that anyone who has particular dietary needs has the information they need to feel confident about the suitability and safety of our food.
All our restaurants have an allergen data sheets available for their menu available on request. They are also available to view on the menu page of our website.
Click here to view allergen information for our Main menu.
Where can I get nutritional information on your menus?
Details of the nutritional value of each dish i.e. its calorie content, levels of fat, saturated fats, sugar, salt and the proportions of protein and carbohydrate are available on our website.
Click here to view dietary information for our Main menu.
To locate Nutritional and Allergy data on our online menu, click on the title of the dish.
Do you allow electronic cigarettes to be used in your restaurants?
Whilst we recognise that the use of electronic cigarettes is not against the law inside a building, given that some e-cigarettes can easily be mistaken for ‘real’ ones, we have taken the decision not to permit any guests to use electronic cigarettes within the confines of our Restaurants. We took this decision for the following reasons:
- As a restaurant business that focuses on family dining we do not wish to appear to encourage smoking, especially to our younger guests.
- We have received some negative comments from customers regarding other customers using e-cigarettes as they have genuinely believed them to be real.
- We feel that it is unfair on our team members to expect them to check with the guest whether or not an electronic cigarette is being used as this might cause a confrontation.
Do you serve alcohol to 16 or 17 year olds when eating in one of your restaurants?
As a matter of good practice we do not serve alcohol to anyone under the age of 18, even though there are circumstances in law which do allow this; we do this to ensure that we are doing all we can to prevent underage drinking and uphold our licensing responsibilities.
I have been asked not to return to one of your restaurants, what can I do?
It is important to us that our restaurants provide a safe, social and welcoming environment for all our guests and our team members.
From time to time a restaurant General Manager may have to make a decision to ask an individual customer not to return (known as ‘barring’), this may be for the safety of other customers or our team members. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Customer Relations team.
What is your breast feeding policy?
As restaurants that welcome families, we always do our utmost to make sure our teams do everything they can to look after them and all our guests. We welcome breast feeding mothers and understand it is important for mothers to be comfortable when feeding. We encourage our teams to ensure mothers with young children have the most comfortable restaurant experience possible.
Do you allow dogs into your restaurants?
We allow guide dogs and assistance dogs into our businesses. Some of our restaurants allow dogs in their garden areas, but please check with the restaurant before you visit to avoid disappointment.
What is your Halal policy?
Whitbread sources meat products in order to match our guests' expectations for quality and value, whilst ensuring this meets with the company’s overall aim of improving the health and welfare standards of animals.
It is important to stress that as a minimum, our suppliers are required to comply with UK and EU animal welfare legislation and to source from farms that uphold the principles of the RSPCA’s Five Freedoms that are applicable to each meat species in order to ensure the health and welfare of animals throughout our supply chain.
In our Restaurants business none of our beef or lamb is halal, however a small percentage (less than 10%) of our poultry is sourced from suppliers that use halal methods in their factories.
We don't sell any meat products for any specific religious groups and we don't select suppliers based on their Halal or non-Halal credentials.
Additionally we do not display any information relating to Halal to our customers and we would never advise customers that our meat is suitable for any religious groups.
VOUCHERS & LOYALTY CLUBS
How can I get your latest vouchers?
Why not sign up to our loyalty club? Pick up an a card and registration form in the restaurant and then activate it online and you will receive 5 points for every £1 spent and regular offers which can be used in any Brewers Fayre restaurant.
Loyalty cards & membership
If you have any queries about your loyalty membership please click on the Rewards section of this website for the FAQs. Click here to go to the Bonus Club FAQ.
If the information you are looking for is not there please e mail them on firstname.lastname@example.org or phone: 0845 300 1187
WORKING WITH US
I am interested in working for Brewers Fayre - how do I find out more?
Visit our careers page for more information on the wide variety of career opportunities with us. Click here to go to the careers page.
VOUCHERS AND GIFT CARDS
Do you have vouchers and gift cards available for your restaurants?
Brewers Fayre do not sell their own vouchers or gift cards but do accept Leisure Vouchers in all restaurants. To buy them, visit Leisure Vouchers website - www.leisurevouchers.co.uk or click here.
SPONSORSHIP AND RAFFLE REQUESTS
Please can you support or make a donation to my charity?
Whitbread has been actively involved in the community for many years and our community strategy is a core pillar of our corporate responsibility programme, Good Together.
As a responsible business we believe we should address the social issues most relevant to our business, our industry and the communities we work in. Therefore, we are now focusing our efforts in supporting the long term development of young people through education, skills and employment opportunities.
We have a charity framework which enables our employees to support our corporate charity partners, as well as supporting our employees in their personal endeavours for charities which are close to their own hearts.
Our Hotels & Restaurant business are supporting Great Ormond Street Hospital Children's Charity (GOSHCC) as their Corporate charity partner as voted by our employees. We have pledged to raise £7.5m over the next 5 years and the money raised will go towards the development of a new Clinical Building at Great Ormond Street Hospital, which is due to open in 2017. The new building is part of an ongoing programme to redevelop some of the oldest parts of the hospital, this building will enable the hospital to provide world class facilities, create more space to provide specialist treatment and care for the sickest children all over the UK and support for their families. Our employees have embraced the new partnership with real enthusiasm and with the help of our teams, customers and suppliers we are able to report we have currently exceeded the £2m milestone since the partnership began in May 2012.
Finally, we recognises the importance of helping our employees support other UK charities and good causes that are close to their own hearts. Therefore we continue to run our extremely successful Raise & Match and our Give & Match (payroll giving) schemes. Through these schemes we provide our employees with financial support helping them in their efforts to raise money for the charities and good causes they wish to support.
The top 5 charities benefitting through these schemes in our last financial year (2013/14) were;
- Cancer Research UK - £45,012
- MacMillan Cancer Support - £17,635
- NSPCC - £16,949
- RSPCA - £13,191
- Make A Wish Foundation UK - £11,129
As we have a charity framework which benefits various charities and we are investing in our community strategy to support young people through education and employment, our policy is not to support ad hoc requests from individuals, charities seeking funding, sponsorship requests or sponsored accommodation.
However, we do wish you every success with your event and any future fundraising you may have planned.
If you would like to know more about Whitbread's Corporate Responsibility activity, please click here.